14 Aug 8月 14日
Posted by Sam Jackson as張貼由Sam傑克遜 Admissions 招生 , , Teenagers 青少年 , , marketing 市場營銷
I don’t think sales and marketing go hand in hand with teaching, and I question whether they are the best match for honesty in college admissions.我不認為銷售和營銷攜手並進,與教學,我的問題,無論他們是最匹配的誠信在大學入學。
That’s why I’ma little annoyed when I read through old posts like this one, delving into the past some: TargetX mentioned in an Email Minute這就是為什麼我沒有煩惱,當我翻看舊帖子就像這一次,鑽研過去一些: targetx中提到的一個電子郵件分鐘 back in January早在一月 that NACAC’s annual report essentially put marketing at the top of the list for desired skills in chief enrollment offices.這nacac的年度報告,基本上把市場營銷在清單的最上方,為理想的技能,在行政招生辦事處。
Marketing and sales go hand-in-hand in the corporate and commercial worlds.營銷和銷售是相輔相成在手,在企業和商業的世界。 It’s increasingly obvious that they go together in the academic world as well.它的日益明顯,他們一起在世界學術以及。 Admissions needs to rely on the marketing expertise of its chief officer to support the sales efforts of its recruiting staff.入學需要依賴於市場營銷的專業知識,其行政人員,以支持銷售的努力,其招聘工作人員。
In today’s state of college admission, marketing and sales are no longer dirty words.在今天的國家大學入學,營銷和銷售不再是骯髒的字眼。
In context, I don’t suppose I really take issue with what is being said: it’s relating to a survey question which resulted in sixty-eight percent of colleges saying that “marketing was the most important professional qualification for chief enrollment officers at their institutions.” What gets me frowning is the notion that marketing and sales tactics are necessarily ideal for college admissions.在上下文中,我不假設,我真的採取什麼問題,現正說:它的有關調查的問題,導致在68 %的高校說: “營銷是最重要的專業資格,行政招生人員他們的機構。 “什麼得到我frowning是概念,即市場營銷和銷售策略是必然的理想大學招生。 I don’t generally like the whole concept of “selling” a college as a brand, whatever currency that may have today–it can detract from the student goals of making a good fit and ensuring a good match (which should be the college’s goals too!).我不一樣,一般的整個概念, “賣東西”大學作為一個品牌,無論貨幣可能有今天的-它可以影響到學生的目標作出了良好的配合,並確保了良好的匹配(應學院' s的目標! ) 。
‘Sales and Marketing’ reminds me of US News rankings, deception, etc. Fair? '銷售和市場營銷'使我想起了美國新聞的排名,欺騙等公平嗎? Not really.不是真的。 They can just as well be leveraged for good, informing students far and wide about the wonders of under-appreciated schools and programs.他們可以只,以及被槓桿為好,通知學生,到目前為止,和廣泛的約奇觀下,讚賞學校和程序。 If marketing and sales skills are utilized in ways more suited to college admissions from the student perspective, then I’m all for them.如果營銷和銷售技能,利用的方式更適合於大學招生從學生的角度看,然後我為他們所有。 If, however, they’re used to create branding and marketing schemes that are more traditional and, shall I say, unhelpful to the end viewer, then I’m upset by the additional ‘noise’ put into the field.但是,如果他們用來建立品牌和市場營銷的計劃,是較傳統的,我應該說, 無助於月底檢視,然後我很不高興,由額外的'噪音'投入的領域。
Oh, and for those non-industry types who hadn’t heard about it before but are interested in the NACAC annual report, download a copy here:哦,對於那些非業界類型誰沒有聽過這之前,但有興趣,在nacac的年度報告,下載一份副本,在這裡: NACAC’s 2006 State of College Admission nacac的2006年國家的大學入學 . 。 I don’t know if I would describe the 90+ page document as a ‘fun’ read, but it’s definitely interesting.我不知道如果我想描述的90 +頁的文件作為一個'玩笑'讀,但它的絕對有趣。
I was on vacation for a week with my family in Provincetown (same as last summer!) and was so rushed to leave that I didn’t put up a post.我是在休假一個星期,我的家人在provincetown (同去年夏天! ) ,並因此被送往離開,我並沒有提出一個職位。 Back now!回到現在!
edit note 2:40pm: a couple slight edits for clarification made to respond to commented concerns. 編輯注意:下午2時40分:一對夫婦略有修改為所作的澄清回應評論關注的問題。
7 Responses 7回應
Karlyn Morissette karlyn絲莫莉塞特
August 14th, 2007 at 2:21 pm 2007年8月14日在下午2時21分
1 1“I don’t like the whole concept of “selling” a college as a brand, whatever currency that may have today–it detracts from the student goals of making a good fit and ensuring a good match.” “我不喜歡的整個概念, ”賣東西“大學作為一個品牌,無論貨幣可能有今天的-它有損於學生的目標作出了良好的配合,並確保了良好的匹配” 。
Why do you assume that marketing/branding and ensuring a good fit for a student are mutually exclusive ideas?為什麼你以為營銷/品牌,並確保一個良好的適合學生是互相排斥的想法呢? All marketing and branding does is publicize the existence of a product (yes, education is a product….just an intangible one).所有的行銷和品牌是否是宣傳的存在,一個產品(是的,教育是一種產品, … … 。只是一個無形1 ) 。 As an enrollment officer, you have to be able to sell your school to people - show them what it has to offer and how you can benefit from it.作為一個招生人員,你必須能夠出售您的學校的人-他們展示什麼,而是要提供,以及如何可以從中獲益。 You have to create plans to communicate with prospective students and their parents and you have to understand how to communicate a specific message in ways that they will understand it.你必須創建計劃,溝通與未來的學生和他們的父母和你必須了解如何溝通,一個特定信息的方式,他們會明白。 That’s all that marketing is.這是所有市場營銷。 Branding allows for a consistent message across the board and, if done properly, will actually give you a more accurate view of the institution.品牌允許一個一致的信息,全國委員會及,如果得當,其實是給你一個更準確的看法機構。 Now, do some schools go the evil way of the used-car salesman with these ideas?現在,一些學校去邪惡的方式,二手車推銷員,與這些想法呢? Absolutely, but that doesn’t negate the fact that someone with a marketing background is much more qualified to communicate the identity of a school than someone with, say, an engineering background or a chemistry background.絕對,但這並不否定的事實,有人與市場營銷的背景是更為合格溝通的身份,一所學校的超過有人說,一個工程背景或化學的背景。 It’s just a skill-set, like any other.它只是一種技能設定,像任何其他。
Sam Jackson 山姆傑克遜
August 14th, 2007 at 2:35 pm 2007年8月14日在下午2時35分
2 2Good points all, and I agree with you generally.良好的點,和我同意你的一般。 That one sentence you chose doesn’t stand well on its own for conveying my point- I am bothered (as I have always described on this blog) by the more blanket and untargeted attempts.說一句您選擇不納入,以及其本身的傳達我點我很困擾(正如我一向所描述的關於此博客) ,由更多的毛毯和針對性的企圖。 Places where the school looks to be more focused on getting more applications to reject than more high-quality applicants to accept.地方學校看來,要更加側重於應用越來越拒絕比更多高品質的申請人接受。 Projections of branding, marketing, and sales with less fuzzy intentions.預測品牌,營銷和銷售較少模糊的意圖。
I started by saying that I don’t think sales and marketing go hand in hand with teaching or honesty–obviously, they can go together perfectly well sometimes.我一開始說,我不認為銷售和營銷攜手並進,與教學或述廉顯然,他們可以一起完美,以及有時。 Great tools for conveying information to teach or to better present something honestly and fairly, as you said.偉大的工具傳送信息的教導,或為了更好地目前一些誠實和公平,正如你所說。 I just put it out there to voice my concern about the possible hazards of recruitments approaches with their hearts in the wrong place.我只是把它列在那裡的聲音,我的關心可能的危險,招聘的辦法,與他們的心在錯誤的地方。 Things that worry me as someone looking out for the students first and foremost.事情擔心,我看有人出來為學生首要的。
Marketing and branding can just publicize a product, or they can also misrepresent the nature of that product… and it’s when thinking of education in more ‘commercial’ terms that I worry about people getting led astray.市場營銷和品牌可以只宣傳一個產品,或者他們也可以歪曲的性質,該產品的… …和它的時候,思想教育在更多的'商業'的條款,我擔心的人越來越引入歧途。
edit: updated post to reflect some clarifications, hope that helps– changed your quoted sentence to the following “I don’t generally like the whole concept of “selling” a college as a brand, whatever currency that may have today–it can detract from the student goals of making a good fit and ensuring a good match (which should be the college’s goals too!)” which I think describes more accurately my concerns.編輯:更新後,以反映一些澄清,希望幫助-改變您所引述的一句以下: “我一般不一樣,整個概念的”賣東西“大學作為一個品牌,無論貨幣可能有今天的-它可以減損從學生的目標作出了良好的配合,並確保了良好的匹配(應學院的目標! ) “我認為更準確地描述了我所關注的。
Karlyn Morissette karlyn絲莫莉塞特
August 14th, 2007 at 2:47 pm 2007年8月14日在下午2時47分
3 3What most schools don’t realize (unfortunately) is that they actually have a vested interest in only recruiting the students that are are good fit for the institution.是什麼,大多數學校都沒有意識到(不幸的)是,他們其實是有既得利益,只有在招聘的學生是好的,是適合機構。 Think about it: College’s spend a lot of money recruiting students and the larger their inquiry pool, the more money they spend on mailing costs, phone calls, recruitment events, etc… If they give the students the right information to decide if their school is a good fit for them, then students who would not be a good fit at the school would self-select themselves out of the process, thus saving the school money and resources.想一想:大學生的花費大量金錢和招生規模較大他們的調查池,更多的錢,他們花費的郵寄費用,電話,招聘活動等…如果他們給予學生正確的信息來決定,如果他們學校是一個很好的適合他們,那麼,學生誰不想得到一個良好的適合在學校,將自我選擇自己的過程,從而節省學校的資金和資源。 It will also bring down their cost-per-student if they only target those types of students who are a good fit for the institution.它也將帶來他們的每千次展示費用的學生,如果他們只針對那些類型的學生,誰是一個很好的適合於該機構。
Beyond that, let’s say for a moment that the school does a great job in fooling all the wrong students to enroll….ultimately that’s just going to decrease their retention rate when students say “What the heck?!除此之外,讓我們說一個時刻,學校是否一項偉大的工作在愚弄所有錯誤的學生報名參加… … 。最終的正義去減少他們的保留率時,學生說: “什麼赫克嗎! This isn’t what I signed up for!” and transfer somewhere else.這不是什麼我註冊了“ !和轉讓的其他地方。 Again, that loses the school money….not only does it lose them all the money they just spent recruiting that student, but it also loses them future tuition checks and reputation points.再次,失去了學校的錢… … 。它不僅失去了他們所有的錢,他們只花了招募學生,但它也失去了他們未來的學費檢查和聲譽點。
So you see, looking at things in more commercial terms actually falls right in line with your thoughts (and the students needs) as well.所以你看,看的東西更多的商業條款,實際上屬於正確的路線與您的想法(和學生的需要) ,以及。 A person with a marketing background would know all these principles.一個人與營銷的背景,便知道所有這些原則。 Honestly, I don’t think your beef is with schools who hire people with marketing/branding backgrounds….It should be with those who don’t hire people with the background to know the economic reasons for recruiting the right kind of student老實說,我不認為你的牛肉是與學校誰僱用人與營銷/品牌背景… …它應該與那些誰不僱用的人的背景,知道經濟上的理由招聘的權利,種學生
Sam Jackson 山姆傑克遜
August 14th, 2007 at 2:54 pm 2007年8月14日在下午2時54分
4 4Possibly, possibly–but what if that same commercial lens was used and the marketing folks you mention simply chose to weigh the short term interest more than the long view?可能,可能是-但如果同樣的商業用鏡頭和營銷鄉親你所提到的只是選擇權衡短期利益較長期的看法如何?
…but then one could argue that that same view could help in the end, as the marketing-like changes made at say, Brown or Duke back in the day resulted in not just prestige but associated $ and as their endowments rose so could their program offerings and financial aid… … …但是,然後可以說同樣的觀點可以幫助在年底,隨著市場一樣的變化,取得了在說,布朗或杜克大學,早在天,結果不只是威信,但相關的美元作為他們的天賦上升,使他們的計劃可能產品和財政援助…
ahh, we’re trapped between a set of mirrors on this one! ahh ,我們正被困之間的一套反射鏡就這一個!
That’s why I look at the confusion and conclude that the best approach, especially if it was adopted across the board, would be for schools to stray off the dark path however alluring it might be for a near term boost in rankings (which could correspondingly bring increased alumni donations, etc etc).這就是為什麼我看的混亂和得出結論認為,最好的辦法,尤其是如果它獲得通過全國委員會,會為學校雜散小康黑暗的路徑,但誘人的,它可能會為短期的刺激的排名(可相應地帶來增加校友捐款,等等) 。
Need some case studies or something, I guess.需要一些案例研究或東西,我猜想。
Karlyn Morissette karlyn絲莫莉塞特
August 14th, 2007 at 3:01 pm 2007年8月14日在下午3時01分
5 5Well it looks like you and I may be in agreement after all!以及它看起來像你和我可能會在協議後,所有! I might be one of those “evil marketing folks”, but I’ll take real life marketing that targets the right kind of student any day over a broad fake approach for temporary gain我可能有一人是“邪惡的營銷鄉親” ,但我會採取現實生活中營銷目標的權利種學生的任何一天超過了廣泛假的做法,臨時增益
Sam Jackson 山姆傑克遜
August 14th, 2007 at 3:10 pm 2007年8月14日在下午3時10分
6 6Have to disagree with you on that one point有不同意你關於這一點,
— you don’t seem like one of the evil ones! -你似乎並不像一個邪惡的! Not from skimming your blog, at least.而不是從掠海您的博客,至少。 Some of the things I saw there seemed very insightful and distinctly good!一些事情我看到似乎有非常精闢和明顯好! You seem to be someone who ‘gets it’ and is using that power for good.你似乎是有人誰'得到IT '和使用該權力為好。
Why students keep flunking school sites [Reality Check!] | the Sam Jackson College Experience 為什麼學生保持flunking建校用地[現實檢查! ] |三傑克遜學院的經驗
November 9th, 2007 at 2:07 am 2007年11月9日在上午02時07分
7 7[…] is generally pretty spot-on with their weekly e-mail minute (though not always) and a few weeks ago they wrote about a survey of 100,000+ college-bound students polled by the […] [ … … ]是一般漂亮的現貨就與他們每週電子郵件分鐘(雖然並不總是)和幾個星期前,他們寫的調查100000 +高校約束學生的調查[ … … ]
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Who is Sam Jackson?誰是薩姆傑克遜?
Kind words about my blog:客氣話對我的博客:
Andrew Careaga calls it “鄭家富careaga稱之為“ a service to all of us in the higher ed marketing business.”一項服務,大家都在較高的教育署營銷業務“ 。
Christian Long says it has “基督教長說,它“ dramatically inspired college admissions folks to take notice大大激發了大學入學的鄉親採取公告 ” “
Bob Johnson says “鮑勃約翰遜說: “ I like [it] because I agree with so much of what he says.我喜歡[它] ,因為我同意有這麼多的是什麼,他說。 ” and that “Paying attention what Sam writes will let you focus more closely on students who will actually attend your school.” “ , ”注重什麼山姆寫道將可讓您更注重對學生的緊密合作,誰實際上會參加你的學校“ 。
Karine Joly says my witty and fresh style “ karine joly說我的風趣和新鮮的風格“ offers a rare glimpse at the mind of our elusive prospective students提供了一個難得的瞥見在我們心中的難以捉摸的準學生 ” “
and TargetX calls my blog “和targetx呼籲我的博客“ good reading良好的閱讀 ” and me “wise-beyond-my-years.” “和我”聰明-超越-我-年“ 。
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